We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging with its original unmarked label. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@pbdentalpro.com.
Return Destination by Region
During the return process, return destinations are arranged based on the customer’s location:
· Southeast Asia (including Indonesia, Malaysia, Thailand, Vietnam, etc.)
Returns should be sent to our Indonesia office: GSO A No. 37,Rukan Soho Sedayu City, Kelapa Gading, Jl. Sedayu City Klp. Gading, RT.8/RW.5, Rw. Terate, Kec. Cakung, Kota Jakarta Timur, DKI Jakarta, Indonesia· Other countries：
Returns should be sent to one of our warehouses in China, as instructed by our sales team: Shenzhen Warehouse: Building 2, No.6352 Pingshan Avenue, Shatian Community, Kengzi Sub-District, Pingshan District, Shenzhen, Guangdong Province, China, 518122
Huizhou Warehouse: Bldg 2, 2/F, Taidong Tech Park, Tangong South Rd & Longshan 4th Rd, Huizhou, 516267, China
Please do not send returns to any address without prior confirmation from our team.
If you need to return near-expiry or expired products, please contact us in advance at sales@pbdentalpro.com, and our sales team will assist you with the appropriate return arrangement.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email：sales@pbdentalpro.com